Refund policy

📦 Returns

We want you to love your purchase! If you're not 100% satisfied, you may return your item within 7 days of delivery.

To qualify for a return:

• The item must be unused, undamaged, and in its original packaging.
• All accessories, manuals, and seals (where applicable) must be intact.
• Proof of purchase (order number or receipt) is required.

Certain items cannot be returned:

• Opened software or digital products.
• Earbuds or in-ear headphones that have been opened (for hygiene reasons).
• Items marked “Final Sale” or “Non-Returnable” on the product page.

To initiate a return, email us at [support@bmblocksgroup.co.za] with your order number and reason for return. We’ll guide you through the next steps.

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are processed within 7–10 business days.
• Refunds are issued to your original method of payment.
• Shipping fees are non-refundable, unless the return is due to an error on our part.

If the item was used or returned in poor condition, we may issue a partial refund or reject the request.

🔁 Exchanges

If you'd like a different item, size, or color:

• Please return the item first, then place a new order.
• Exchanges are processed as new orders to ensure quicker turnaround.

❗ Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.

🚚 Return Shipping

• If the return is due to our error (wrong/damaged item), we’ll cover the return shipping.
• If the return is for any other reason (change of mind, etc.), the customer is responsible for return courier fees.

⚖️ Legal Compliance

This policy is compliant with the Consumer Protection Act (CPA) and applies to purchases made via [Your Website URL].

✅ Summary

Reason for Return	Return Window	Refund Type	Return Shipping
Change of mind	7 days	Full (if unused)	Customer pays
Defective product	7 days	Full / Replacement	We pay
Wrong item sent	7 days	Full / Replacement	We pay
Used/damaged item	Not accepted (unless faulty)	N/A	N/A