Terms of service

đź“ť Terms of Service

Effective Date: 1 July 2025

Welcome to BM BLOCKS GROUP (PTY) LTD. These Terms of Service govern your use of our website and the purchase of products from www.bmblocksgroup.co.za (the “Site”). By accessing or using our Site, you agree to comply with and be bound by the following terms and conditions.

1. General

This Site is owned and operated by BM BLOCKS GROUP (PTY) LTD, a company registered in South Africa. Throughout the Site, the terms “we”, “us” and “our” refer to BM BLOCKS GROUP.

We reserve the right to update or change any part of these Terms at any time. It is your responsibility to check this page periodically for changes.

2. Eligibility

To make a purchase, you must be:

  • At least 18 years old, or using the Site under the supervision of a parent/guardian.

  • Able to provide accurate contact, billing, and delivery information.

3. Product Information

We strive to ensure all product descriptions, images, and prices are accurate. However:

  • Images are for illustrative purposes only.

  • Product specifications and availability may change without notice.

  • We are not liable for typographical errors or inaccuracies.

4. Pricing & Payments

  • All prices are listed in South African Rand (ZAR) and include VAT, unless otherwise stated.

  • We reserve the right to change prices at any time without prior notice.

  • Accepted payment methods include EFT, credit/debit cards, and third-party payment gateways.

  • Full payment is required before your order is processed and shipped.

5. Orders & Cancellations

  • Order confirmation does not constitute acceptance of your order. We may cancel any order at our discretion (e.g., due to stock issues or fraud risk).

  • You may cancel your order prior to dispatch by contacting us.

  • Once dispatched, returns must follow our Returns Policy.

6. Shipping & Delivery

  • Orders are typically processed within 1–3 business days.

  • Delivery times depend on your location and selected courier service.

  • BM BLOCKS GROUP is not liable for courier delays beyond our control.

7. Returns & Refunds

Returns are governed by our Returns Policy, available on our website.

  • Returns must be made within 7 days of delivery.

  • Items must be unused, in their original packaging, and include all accessories.

  • Refunds are processed to the original payment method once the item has been inspected.

  • Shipping costs are non-refundable unless due to our error.

8. Warranties

  • Most electronic products come with a manufacturer’s warranty (6–12 months).

  • Warranty claims are subject to the original brand’s terms.

  • BM BLOCKS GROUP facilitates but does not issue warranties unless otherwise stated.

9. User Conduct

You agree not to:

  • Use the Site for unlawful, abusive, or fraudulent activity.

  • Attempt to gain unauthorized access or disrupt the operation of the Site.

  • Submit false, misleading, or offensive content.

10. Limitation of Liability

To the extent permitted by South African law:

  • We are not liable for any indirect, incidental, or consequential damages.

  • Our maximum liability for any claim is limited to the value of the product purchased.

11. Privacy

We collect and process personal data in line with the Protection of Personal Information Act (POPIA). View our full Privacy Policy on the website.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the applicable South African courts.

13. Contact Information

For support, cancellations, returns, or general inquiries, contact us:

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