Shipping policy
🚚 Shipping Policy
1. Delivery Areas
We deliver nationwide across South Africa via trusted courier partners.
2. Processing Time
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays are processed on the next business day.
3. Delivery Timeframes
| Delivery Zone | Estimated Timeframe |
|---|---|
| Major cities (e.g. Pretoria, Johannesburg, Cape Town, Durban) | 1–4 business days |
| Outlying / rural areas | 3–7 business days |
Note: Delivery time may be affected by courier delays, public holidays, or high-demand periods (e.g. Black Friday).
4. Delivery Fees
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Standard delivery: Calculated at checkout based on your location and product weight/size.
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Free delivery may apply for qualifying promotions or minimum order thresholds (as advertised on the site).
5. Tracking Your Order
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Once your order ships, you’ll receive a tracking number via email or SMS.
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You can track your parcel directly on the courier’s website or via the link provided.
6. Failed Deliveries
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If no one is available to receive the order, the courier will attempt delivery again.
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After multiple failed attempts, the package may be returned to us. Re-delivery will incur additional shipping charges.
7. Damaged or Missing Items
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Please inspect your parcel on delivery. If an item is missing or damaged, notify us within 48 hours.
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Include clear photos and your order number when reporting issues.
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We will arrange a replacement or refund if the issue is validated.
8. International Shipping
At this time, we do not offer international shipping. All orders must be delivered within South Africa.
🔒 Privacy Policy
We value your privacy and are fully committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA).